A fair process if something goes wrong.

What kind of product is this?

The ApplyMate AI Job Crack Pack is a one-time purchase of five personalised, English-language interview-preparation PDFs. There is no physical shipping, and the digital pack is normally emailed after verified PayU payment and generation.

The price displayed for one candidate, one target company and one role is ₹99. This is not a subscription or job-placement fee.

If you have not completed payment

You may stop before confirming a PayU checkout. If checkout is abandoned or payment fails, the pack will not be generated as a paid order. A pending debit may need time to reconcile with your payment provider.

If your bank shows a debit but ApplyMate has not confirmed payment, do not immediately pay again. Contact support with the order reference, payment date and non-sensitive transaction reference so the payment can be checked.

Issues eligible for review and remedy

• Duplicate successful charge: where the same order has been paid more than once, we will investigate and arrange the appropriate refund of any excess successful payment.
• Paid pack not delivered: if payment was verified but the pack was not delivered and we cannot complete fulfilment after reasonable troubleshooting, we will provide an appropriate remedy, including a refund where warranted.
• Missing, corrupted or unusable files: contact us first so we can resend or correct the affected documents. A refund may be considered if a material issue cannot be remedied.
• Material mismatch with the purchased description: we will review the order and relevant evidence and offer an appropriate correction or refund where justified.
• Any other refund required by applicable law: your statutory consumer rights are preserved.

What does not automatically qualify for a refund?

Because the pack is created specifically for the information and role supplied, a change of mind after successful delivery, a change in your interview plans, or disappointment with an interview result does not by itself create an automatic refund entitlement.

Similarly, ApplyMate does not promise official employer questions, selection, or a particular score in an interview. This does not limit refunds or other remedies required by law, or remedies for non-delivery, a materially defective pack or a misdescribed service.

How to request help or a refund

1. Email applymateindiaai@gmail.com with the subject ApplyMate — Payment / Refund Request.
2. Provide your order or request reference, approximate payment date, paid amount and a brief explanation of the problem.
3. For missing PDFs, check Inbox, Spam, Promotions and Updates first; tell us if you checked them.
4. We will review the payment and fulfilment status, request clarification where needed, and communicate the proposed remedy.

Never email us your card PIN, OTP, full card number, UPI PIN, passwords or complete identity documents. Please send only the information needed to locate your order.

Review, resolution and credit timing

We aim to acknowledge consumer complaints within 48 hours and seek to resolve them within one month, consistent with applicable consumer-protection requirements. The time for an approved refund to appear in your original payment method depends on PayU, the payment network and your bank, as well as applicable regulations.

Approved refunds are initiated through the appropriate payment channel without unreasonable delay. If additional verification is needed, our support team will explain the next step.

Order correction, cancellation and repeat orders

Once a verified paid order has entered report generation, cancellation may not prevent generation of the personalised documents. Contact support immediately if you believe the wrong role or company was submitted. We will assess whether a correction is still possible.

Do not place another order just to recover a delayed pack; doing so can create an additional charge. An independently requested second pack for another role or company is a separate purchase.

Your consumer rights

Nothing in this policy removes any refund, complaint or other consumer remedy available under applicable Indian law. We may update this policy prospectively and will make the current version available on this page.